Shipping, Returns & Payment Policies
We strive to send out all orders as soon as possible. Orders are processed and shipped within 1-5 business days of payment. Tracking details are automatically sent to the email address provided.
If you would like your order shipped overnight or expedited, give us a call at 1-855-210-1110.
Please note our hours of operation are Monday – Friday 8:30am – 5:00pm EST.
WSD can ship to just about every address in the world! Note there are some regional restrictions on certain products. It is the responsibility of the customer to ensure local rules and regulations are adhered to for importing whitening products and accessories.
All products that leave the WSD warehouse are professionally packed and secure. In the event of shipping damage, it is important that when you sign for the package, you write “damaged” and take a photo for your records.
Note: all kits are shipped flat packed. Assembly is available upon request and subject to fees. Contact Us for a Customized Assembly Quote
WSD is not responsible for any packages lost, stolen or delayed by FedEx, UPS, or another shipping carrier.
You may return most new, unopened items within 30 days of delivery for a full refund (NOT APPLICABLE TO CUSTOM ITEMS). We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
WE ARE UNABLE TO ACCEPT WHITENING GEL RETURNS AFTER 30 DAYS as we cannot ensure they were handled/stored correctly once they left the WSD warehouse. Proper treatment and storage of whitening gels is essential. Gels should be stored at a cool, room temperature. Large fluctuations in pressure and temperature, as well exposure to extreme heat and/or UV light should be avoided. For long term storage of gels that are not being used, refrigeration is recommended.
If applicable, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This period includes the transit time it takes for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once our warehouse receives it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days). Note: there is a 10% restocking fee for orders with no defect.
Request a Return:
1. Contact your Sales Rep within 30 days of delivery. Please provide the original order number and details about the item(s) you wish to return. Please include photos and or videos whenever possible.
2. Do not ship items until a RMA # (Return Merchandise Authorization Number) is given. Once you have received a RMA #, ship your unopened items along with a copy of the original invoice to:
WSD LABS USA INC
ATTN Returns – RMA# 1234
255 Cooper Ave. Unit 110,
Tonawanda, NY 14150 USA
3. Customer Service and/or your Sales Representative will contact you once the item(s) is/are received and processed at our warehouse.
Returned Order Policy:
Cases where import tax is not paid, an incorrect address is provided, or a package is refused/forgotten, then FedEx or the alternate shipping carrier will return the package to our warehouse. You will be contacted by your Sales Representative to arrange for reshipment at your expense. Initial shipping costs are non-refundable as we are not reimbursed for “return to sender” packages.
All payments to WSD Labs USA are collected in USD. Duties and taxes are the responsibility of the customer. ALL orders must be paid in full prior to shipment.
Visa and MasterCard Payments over $2,500 incur a 2.5% fee.
AMEX Payments incur a 3.5% fee.
PayPal Payments over $2,500 incur a 4% fee.
Wire Payments do not incur any fees.
Deposits received for Custom Items are NON-Refundable. Please contact your Sales Representative for more information.